Limits of Chatbots in Legal Practice
Here is an interesting case that’s a very good example of the limits the limits of chatbots and in this case there was a very large law firm called Morgan and Morgan which you may have heard of them you’ve probably seen their advertising you’ve seen their Billboards they’re one of the largest personal injury attorneys uh in the country uh they’re located in Florida they also do employment law they do a lot of um you know very high-end uh cases and in this instance their Law Firm was using AI a chatbot.

Issues with AI in Case Work
Allegedly to do some of their case work to automate some of their casework but what happened was this chatbot had created and cited some fictional cases that weren’t real. You know you’ve seen in lawsuits where they have you know reference to um other cases that are relevant you will be back in your video in just a few seconds in the meantime remember that actual human offers you live one-on-one private video consultation with an expert in this exact subject we want to listen to your story we want to hear your questions we want to give you expert advisement of your options and tell you what we know about your particular situation now back to your video to the matter at hand.

Importance of Quality Control
And those are used to um make the arguments that are being proponent uh proposed by the uh the plaintiff and in this instance Morgan and Morgan the law firm used an AI or chatbot and some of these cases weren’t real and because of that it created a problem it was an error it wasn’t their fault they didn’t mean to do it but um it was an error in how the chatbot worked so this is a good example of limitations at least right now of where chatbots and AI may not be completely developed to the level of expertise or excellence.